top of page
PRIVACY POLICY

DATA PROTECTION

The protection of your personal data is particularly important to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing on our website.

 

Contact us

If you contact us using the form on the website or by email, the data you provide will be stored by us for six months in order to process your request and in case of follow-up questions. We will not pass on this data without your consent.

 

COOCKIES

Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm.

We use cookies to make our offering user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit.

If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

If cookies are deactivated, the functionality of our website may be restricted.

 

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.

 

You can reach us using the following contact details:

Weinbergweg 16, 3491 Strass im Strassertale, Phone: +43 2735 2254, Email: info@ma-arndorfer.at, UID: ATU58673902

GENERAL TERMS AND CONDITIONS OF BUSINESS

All offers on the website www.ma-arndorfer.at are subject to change and non-binding. Orders and assignments to Arndorfer Martin and co-workers. are subject to the general terms and conditions below. Valid and binding declarations will only be made in writing. We only sell our alcoholic beverages to people over 18 years old. By placing the order in the online shop at www.ma-arndorfer.at, you confirm that you are over the minimum age of 18 years.

 

PRICING / BUSINESS AREA

Our prices are (unless explicitly stated otherwise) in euros for final consumers, including all taxes and duties. For legal reasons, we ship/deliver exclusively to Austria and Germany by parcel service or forwarding agency or exclusively by prior agreement through direct delivery to Vienna, Upper Austria and Salzburg or in the Strass area within a radius of 20 km.

Self-collection is possible by prior arrangement.

 

We reserve the right not to accept orders with delivery addresses outside Austria.

 

DELIVERY MODELS

We usually ship your order from our winery within 2-3 working days. If delivery times are longer, we will contact you and we will certainly find a solution together. Additional costs for express and express shipments are borne by the recipient and will be agreed upon separately by us.

 

Our delivery obligations and deadlines are suspended as long as the buyer is in arrears with payment of even one invoice. Shipping costs / self-collection Please note the information on shipping costs and minimum order quantities, which will be displayed to you during the ordering process and will be added to the total value of the goods.

 

There is also the option of free self-collection from our company address. If you pick it up yourself, there are of course no shipping costs. The actual shipping costs are calculated and displayed in the online shop after entering your shipping address. You will also automatically be given the option of self-collection.

 

PAYMENT

Invoices are payable promptly without deductions when the goods are handed over. Orders in the online shop can be paid either in advance or by Paypal or credit card. Paypal and credit card payments are processed exclusively through the Paypal Bank service. Arndorfer Martin and co-workers. does not store your credit card details at any time. For further information about how we handle your data, please visit the Privacy and Confidentiality page.

 

The goods remain our property until full payment. We reserve the right to charge reminder fees and late fees for unpaid invoices.

CANCELLATIONS AND RETURNS

Please note that we cannot accept complaints regarding the taste and quality of the content. For complaints regarding delayed, non-performing or incorrect deliveries, please contact us using the contact form. Orders that have not yet been shipped can be canceled at any time free of charge in the customer profile. If you did not create a customer profile during the ordering process, please simply send us the order confirmation with a corresponding note. Orders that have already been dispatched can be returned to us within the statutory deadlines in an unopened and undamaged condition. We will refund the value of the goods you have paid to an account specified by you upon receipt of the correct goods. Please note that unfortunately we cannot cover the return shipping costs.

JURISDICTION

Place of performance is A-3491 Strass. The exclusive place of jurisdiction is the relevant district court A-3500

Krems/Donau agreed.

 

If you have any further questions, please contact us by email

WITHDRAWAL, RIGHT OF CANCELLATION

You have the right to revoke your contractual declaration within 14 days without giving reasons.

The cancellation period is 14 days from receipt of this instruction in text form, but not before receipt of the goods by the recipient.

In order to exercise your right of withdrawal, you must inform Weingut Franz Netzl GmbH of your decision to withdraw from this contract by means of a clear statement (letter, fax, email). To meet the cancellation deadline, it is sufficient to send the cancellation in a timely manner.
The written revocation must be sent to:
Arndorfer Martin and Mitges, Weinbergweg 16, 3491 Strass im Strassertale, email: info@ma-arndorfer.at

 

CONSEQUENCES OF CANCELLATION

In the event of an effective cancellation, the services received by both parties must be returned. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees due to this repayment. Arndorfer Martin and Mitges. can refuse repayment until he has received the goods back.

The customer must return the goods immediately and in any case no later than fourteen days from the day on which he contacts Arndorfer Martin and Mitges. who has informed you about the revocation of this contract, should be sent back or handed over to Arndorfer Martin und Mitges., Weinbergweg 16, 3491 Strass, Austria. The deadline is met if you send the goods before the fourteen day period has expired.

In any case, the buyer bears the costs for return shipping.

If you cannot return the service received to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling on the part of the customer that is not necessary to check the nature, properties and functionality of the goods.

AGB
bottom of page